This book is about process thinking, and process modeling as the path to business innovation. It uses a fast-paced novel format that is based on a real company that the authors guided through the process modeling process. -- Scottie Jacob, MK Press.


Houston, we've got a problem. Business process management is clearly recognized as the key to competitive advantage, especially during economic downturns. But the needed tools and techniques for process modeling and design have been arcane. Even worse, business people have been largely sidelined in process improvement initiatives due to the technical obscurity of the endeavors. Yet, capturing their knowledge is the foundation of any useful process model. Enter the Business Process Modeling Notation (BPMN), a graphical notation for business process modeling--and this book.